Last updated: 2026-05-26
This Refund Policy describes the terms and conditions for subscription and credit package refunds for Shot AI ("we", "our", or "us").
Subscription refunds are only supported within 3 days of the subscription billing date.
Refunds are only available when current billing cycle credit usage does not exceed 200 credits.
The refund amount will be reduced by the proportion of credits already used in the current billing cycle. We may also deduct the corresponding handling fee from the refund amount.
Credit package refunds are only supported within 3 days of the purchase date.
Refunds are only available when credit usage does not exceed 200 credits.
The refund amount will be reduced by the proportion of credits already used from the credit package. We may also deduct the corresponding handling fee from the refund amount.
To request a refund, please contact our customer service team with your account information and reason for the refund request.
We will review your request and determine eligibility based on the criteria outlined in this policy.
Approved refunds will be processed within 5-10 business days and returned to the original payment method.
Refunds may be denied in cases of policy violations, abuse of the service, or fraudulent activity.
We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.
We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
Your continued use of our service after any changes constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
If you have any issues with our service, please contact us at [email protected]. We will do our best to resolve your issue.